[Image courtesy of Happier user John H.]
Needless to say, if you’re an active Happier user, you know that we had a looooooong weekend—our most catastrophic server issue ever took us offline for a couple of days (we don’t know about you, but it felt like several years to us, as we worked like crazy to fix it).
Everything is fine now, but for a little while there, it wasn’t. The team pulled together, the situation was resolved, but we knew that a system outage like that can make users grumpy… or downright angry… or even cause them to leave us altogether. That’s a bitter pill to swallow for any company, but when your business is happiness? Bummed doesn’t even describe the tip of the iceberg. We worried we were letting you down and you wouldn’t forgive us.
Well, it turns out we needn’t have worried, because the Happier community is even more awesome than we’d realized. (How is that even possible? We don’t know! You’re just that amazing!)
Users took to Twitter and Facebook to share happy moments while the app was unavailable. And the minute we were back up, you were there, ready to share in our happiness!
Check out Nataly’s relieved update and the outpouring of community happiness:
(That was just all we could fit in a single screenshot, by the way; there were tons more comments just as kind and supportive. We were blown away by all of you, for real.)
And it didn’t stop there! Awesome user John H. made us the cool graphic at the head of this entry (while thanking us for our hard work), and plenty of other users weighed in to let us know you were just glad to be back with us. Here’s just a few of our favorites:
In short (well, okay, not all that short): Something unhappy happened, and you made it way more bearable. We thought the story here would be that we were down (we were) and we’re so sorry about it (we are!) and besides fixing things on our end, we’d have to do damage control. Instead you were all there to thank us for our hard work and to celebrate our community. You are the reason we do what we do, and the reason we love it. Thank you for making Happier a place that truly does make us happier, every single day.